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Delivery of Goods
Stocked items will be dispatched for delivery within 48 hours (excludes weekends and Public Holidays). “Made to order” purchases will be dispatched within 48 hours from the date of completion. Regular updates will be available on your purchase via your Fraser Guitars Account.
The correct shipping charges will be automatically calculated on your shopping basket. Fraser Guitars reserve the right to adjust delivery estimates at any point in the order process: customers will be notified of any such changes. Where delivery takes longer than the estimated time, we cannot be held responsible for delays. Fraser Guitars will notify you of any such delays where reasonably possible.
Tracking numbers for shipping will be provided where applicable. Please use the links provided via your Account to track your order online.
Returns and Cancellations
Orders/purchases can be cancelled in line with your statutory rights. You can return your purchase, in its original condition, within 14 days to us for a full refund (minus any costs incurred for the initial dispatching and, where appropriate, any costs incurred by Fraser Guitars).
Before returning, please contact us for guidance, on 07709231952 (or via firstname.lastname@example.org), and the appropriate action to initiate a return.
The right to return goods does not apply to any order which has been specified or commissioned to the customer’s specifications. This is inclusive of any item which is not typically stocked by Fraser Guitars and has been ordered/custom made at the request of the customer. Return in these instances will be subject to the discretion of Fraser Guitars (with any costs incurred to be deducted from any refund made available).
Cancellation of contract, and subsequent return of goods where applicable, will ensure the account (from which payment was received) is credited with a full refund for the goods. Refunds are typically processed the same day, prior to the dispatch of goods, or on the day of receipt of returned goods. If the goods are not provided, or return delivery costs not covered, this will be deducted from the direct cost of recovering the goods from the amount to be refunded.