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Use of this website constitutes acceptance of the terms and conditions laid out on this page. FRASER GUITARS reserves the right to amend these terms at any time, without warning. All changes will be made current on this page. If you do not agree to any of these terms, please do not use this website.
Fraser Guitars Disclaimer
Fraser’s guitar, bass and parts are made by, or for, Fraser Guitars and are not to be represented as products of other companies unless stated otherwise. Fraser Guitars is not affiliated with Fender ® and no Fender ® warranty applies.
Description of Goods and Pricing
All our prices are shown in Pounds Sterling (GBP). Prices, descriptions and shipping charges are regularly reviewed and we endeavour to ensure all information provided on our website is consistently correct. Should an error, or omission, be noted on our website, Fraser Guitars will notify you of this immediately. In the event that a value is incorrectly displayed, Fraser Guitars will offer either the product/service at the correct price, or a full refund. We are under no obligation to honour an incorrect price.
Import taxes, customs charges or administration fees payable on orders made outside of the European Union zone are the responsibility of the customer. Please check the requirements of your country prior to making a purchase.
Product images are for illustrative purposes only and show the “best likeness” to the item you will receive. Each guitar available is designed and individually made by Fraser Guitars. As each guitar is hand painted and handmade, no two designs look the same. Each guitar is a work of art and is as individual and unique as the customer. Great care is taken to ensure each guitar is made to the highest of standards and quality.
Photos of your individual “Made to Order” build will made available at various points during the build process. These will be available through your Account. Your Account will be updated at least once per week during the build. Please avoid repeatedly contacting us for updates, this inevitably delays the build process and will not result in your order being completed any faster.
Fraser Guitars is a family run business and we endeavour to provide a personal service unique to each customer’s requirements. However, the business hours we operate extend from 9am to 6pm Monday to Friday. Should you make an enquiry regarding your order outside of these hours, please be prepared to wait for a response. Any contact outside these hours is at the discretion of Fraser Guitars.
Purchase of Goods
All orders submitted are subject to the acceptance of Fraser Guitars.
“Buy it now” applies to both “In stock” products and those “Made to order”. “In stock” items will usually be despatched within 48 hours of payment clearance.
“Made to order” and “Custom order” purchases denotes the ordering of a product which is yet to be made. The standard period of build for “Made to order” and “Custom order” purchases is 28 working days. Regular updates (including photographs of your individual order) will be available regarding your purchase via your Fraser Guitars Account.
Payment of all purchases are currently made through Paypal. Payments made via Paypal are securely handled and your card details are not visible to us at any time.
Delivery of Goods
Stocked items will be despatched for delivery within 48 hours (excludes weekends and Public Holidays). “Made to order” purchases will be despatched within 48 hours from the date of completion. Regular updates will be available on your purchase via your Fraser Guitars Account.
The correct shipping charges will be automatically calculated on your shopping basket. Fraser Guitars reserve the right to adjust delivery estimates at any point in the order process: customers will be notified of any such changes. Where delivery takes longer than the estimated time, we cannot be held responsible for delays. Fraser Guitars will notify you of any such delays where reasonably possible.
Tracking numbers for shipping will be provided where applicable. Please use the links provided via your Account to track your order online.
Returns and Cancellations
Orders/purchases can be cancelled in line with your statutory rights. You can return your purchase, in its original condition, within 14 days to us for a full refund (minus any costs incurred for the initial dispatching and, where appropriate, any costs incurred by Fraser Guitars).
Before returning, please contact us for guidance, on 07709231952 (or via firstname.lastname@example.org), and the appropriate action to initiate a return.
Custom Orders – The right to return goods does not apply to any order which has been specified or commissioned to the customer’s specifications. This is inclusive of any item which is not typically stocked by Fraser Guitars and has been ordered/custom made at the request of the customer. Return in these instances will be subject to the discretion of Fraser Guitars (with any costs incurred to be deducted from any refund made available).
Cancellation of contract, and subsequent return of goods where applicable, will ensure the account (from which payment was received) is credited with a full refund for the goods. Refunds are typically processed the same day, prior to the dispatch of goods, or on the day of receipt of returned goods. If the goods are not provided, or return delivery costs not covered, this will be deducted from the direct cost of recovering the goods from the amount to be refunded.
All orders are pre-checked and well packaged prior to dispatch. In the event of any shipping damage, this must be reported within 24 hours of receipt. If a claim is found valid, collection of the goods will be arranged at no additional charge. A full replacement/refund will be offered for damaged goods. We reserve the right to request photographic evidence in order to verify any claims made.
All goods are the responsibility of the customer at the point of delivery. Fraser Guitars cannot be held responsible for damage caused by shipping or negligence if reported after 24 hours of the goods being delivered. Fraser Guitars will not be responsible for any damage or fault arising from incorrect storage or use.
Every effort is made to ensure our website is available 24 hours a day. If, however, our website is unavailable due to maintenance, system failure or conditions outside our control we cannot be held liable.
If you need to make an enquiry, in the event of our website being unavailable, Fraser Guitars can be contacted via:
Fraser Guitars is a trading name of Fraser Designs Ltd.
Company number: 09424667
Registered office address: 1 Grenadier Walk, Buckshaw Village, Chorley,
Lancashire, United Kingdom, PR7 7EF.